Courses for Hotel Management Competition

Service etiquette of hotel and F & B industry serves as the indispensible communication tool in hotel and F & B services.

Front office service mainly includes the introduction about preparations before work, reservation handling, check-in, concierge service, switchboard and business center service and check-out service; front office management mainly includes customer relationship management, reception desk sales management, management of reception desk information and front office department. Every module includes several specific tasks, each of which further consists of task objectives, knowledge preparation, task execution and task testing.