Hotel Management (Reception Service) Competition Event

The main introduction of the hotel reception service: preparation work for the lobby, accepting reservations, check-in, concierge service, telephone switch board and business center service, and check-out service; lobby management mainly contains the customer relationship management, telephone switch board sales management, telephone switch board information management, and the lobby office management. Each module contains a number of specific tasks. And each specific task is made up with the task goal, the knowledge preparation, the task implementation, and the task test.